Delivery & returns
Where possible, your package will be delivered to your doorstep by bike. We work together with Cycloon (formerly known as Fietskoeriers). We can deliver by bike in all major cities in the Netherlands. If bicycle couriers are not possible in your region, or not as efficient and sustainable as 'regular' shipping, we work together with DPD to deliver your package. For business, personalised orders we work together with DHL.
Normally, orders placed before 12:00h on business days are shipped the same day. We do everything we can to realise this, but these delivery times are subject to change during peak times.
Bambook ships to almost every country in Europe. The shipping costs and the minimum amount for free shipping differ per country.
Return policy
In case your delivery does not live up to your expectations, we would really appreciate it if you contact us about this, as we're always eager to improve our products and the only way we can continue to do so is with your feedback.
You can easily return your package using the link below. We will refund the full purchase price to your account within 14 days, deducting only the shipping fee. When you return a part of your order you will only be refunded the purchase price of the product.
The cost of returning the package is for your own account.
How to return your Bambook product?
Register your return shipment using the online return form.
In order to process your return, we need your postal code and track and trace or order number.
Warranty & repair
Is there something wrong with your product and do you want to return it? Please do not hesitate to contact us by phone. In many cases, sending a product back and forth is not the most sustainable way in terms of transport and associated emissions. We'd prefer to prevent this process where we can.
We do everything we can to deliver your product to you in optimal condition. Because everything is made by hand, sometimes a cosmetic flaw can occur but that also makes every Bambook unique.
Cancel order
Because we have automated a large part of our shipping process, it is unfortunately not possible to cancel your order yourself. We advise you to contact us by phone as soon as possible to cancel your order. If it still works, we can remove it from the ordering process. If this is no longer possible, you are unfortunately forced to return your order.
Payment methods
Bambook does everything it can to make your online purchase as smooth as possible. That is why we are continuously developing in terms of payment methods that we offer. Bambook takes care of transaction costs, so you as a customer pay nothing for this.
Currently you can pay in our webshop with the following payment methods:
- iDEAL (The Netherlands)
- Riverty (was AfterPay)
- PayPal
- Credit card
- Apple Pay
- Google Pay
- SOFORT Banking (Germany, Belgium and Austria)
- Giropay (Germany)
- Bancontact - formerly Mister Cash (Belgium)
- KBC (Belgium)
- EPS (Austria)
- PostePay (Italy)
- Przelewy24 (Poland)
We work together with payment provider Pay.nl. If you are missing a payment method that you would like to see in the future, please let us know. We will definitely look into the possibilities!
Complaints
Unfortunately, it is always possible that you have complaints about our products or services. Please do not hesitate to contact us. Together we will certainly come to a solution to resolve the dispute to the satisfaction of both.
You've got questions
We've got the answersShipping
Normally you will receive your order within 2-3 business days. Are you already waiting for a longer time? Please give us a call or shoot us an email.
Where possible, your package will be delivered to your doorstep by bike. We work together with Fietskoeriers. We can deliver by bike in all major cities in the Netherlands. If this is not possible in your region (or not as efficient and sustainable as 'regular' shipping), we work together with DPD to deliver your package. For business orders we work together with DHL.
Bambook ships to almost every country in Europe. The shipping costs and the minimum amount for free shipping differ per country.
|
Country |
Shipping costs |
Free shipping from |
|
Netherlands |
€3.95 |
€49 |
|
Belgium |
€5.95 |
€75 |
|
Germany, Austria & Luxembourg |
€6.95 |
€75 |
|
France, UK, Spain & Italy |
€7.95 |
€75 |
|
Denmark, Poland & Czech Republic |
€8.95 |
€75 |
Yes, it is possible to deliver your order at a different address than your billing address. During the process of ordering your products, there is an option to add a shipping address that differs from the billing address.
You will receive a shipping confirmation by email after the order is transferred from our warehouse. In addition, you will receive an email with the Track & Trace code to track your order. You can also find the time frame in which your order will be delivered using the same code.
Returns
You can return your order within 30 days of shipping. Check our return policy here.
As soon as we have received the returned product, we will return the paid amount within 30 days. You will then receive a full refund of the purchase price, excluding shipping costs.
You can drop off your package at every service location you like. So pick the point which serves you best.
